Help Center

Answers to common questions. Still stuck? Contact us and we’ll help.

Watching films

How do rentals and purchases work?

Rent gives you 48 hours of access from the moment you start watching. Buy means it’s yours to watch anytime, as long as the title is available on Believe+.

What devices can I watch on?

Any modern web browser on your computer, phone, or tablet — just visit believeplus.com and sign in. You can also “Add to Home Screen” on your phone to use it like an app.

The video is buffering or low quality.

Believe+ automatically adjusts quality to your internet speed. If it looks soft, give it a few seconds to sharpen, or check your connection. Captions can be toggled with the CC button in the player.

How do I turn on subtitles?

While a film is playing, click the CC button in the bottom-right of the player controls.

Account & profiles

I forgot my password.

On the sign-in screen, click Forgot password?, enter your email, and we’ll send you a reset link.

Can my family have separate profiles?

Yes — up to 5 profiles per account, each with its own “Continue Watching.” You can also create a Kids profile that hides mature titles, and protect profiles with a PIN.

My purchases aren’t showing up.

Make sure you’re signed in to the account you purchased with. Your library follows your account across devices. Still missing? Contact us.

Payments

How do I pay?

Payments are handled securely by Square. We never see or store your full card number. You’ll get an emailed receipt after each rental or purchase.

Do you take promo codes?

Yes — if you have a code, enter it in the Promo code field at checkout and tap Apply.

Can I get a refund?

See our refund policy or contact us — if a film won’t play or you were charged in error, we’ll make it right.

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